Terms and Conditions and Privacy Policy

Data protection

The following data protection declaration applies to the use of our online offer www.routecontrol.de (hereinafter “website”). .

We attach great importance to data protection. Your personal data are collected and processed in compliance with the applicable data protection guidelines, in particular the General Data Protection Regulation (GDPR).We collect and process your personal data in order to be able to offer you the web portal above. This declaration describes how and for what purpose your data is collected and used and which options you have in connection with personal data.

By using this website, you consent to the collection, use and transfer of your data in accordance with this data protection declaration

1       Responsible

Yukatel GmbH, Merianstr. 23, 63069 Offenbach, is responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR

If you want to object to the collection, processing or use of your data by us in accordance with these data protection regulations as a whole or for individual measures, you can address your objection to the person responsible.

You can save and print out this data protection declaration any time.

2       General use of the website

2.1       Hosting

The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the propose of operating the website.

We, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data from customers, interested parties and visitors to this online offer based on our legitimate interests in the efficient and secure provision of this online offer in accordance with. Art. 6 para. 1 sentence 1 f) GDPR in conjunction with Art.6 Abs. 1 S.1 f) DSGVO i.V.m. Art. 28 GDPR.

2.2       Access data

We collect information about you when you use this website. We automatically collect information about your usage behaviour and your interaction with us and register data about your computer or mobile device. We collect, save and use data about every access to our online offer (so-called server log files). The access data include:

–       Name and URL of the file accessed

–       Date and time of access

–       Amount of data transferred

–       Notification of successful access (HTTP response code)

–       Browser type and browser version

–       Operating system

–       Referrer URL (i.e. the previously visited page)

–       Websites that are accessed by the user’s system via our website

–       Internet service provider of the user

–       IP address and the requesting provider

We use this log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our online offer, but also for anonymous recording of the number of visitors to our website (traffic) as well as the scope and type of use of our website and Services, also for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-related content and analyze traffic, find and fix errors and improve our services.

This is also our legitimate interest in accordance with Art 6 (1) sentence 1 f) GDPR.

We reserve the right to check the log data retrospectively if there are reasonable grounds for suspecting illegal use. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or is necessary for the provision or billing of a service, e.g. B. if you use one of our offers. After canceling the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a specific suspicion of a crime in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. when registering, logging in, clicking links, etc.)..

2.3       Cookies

We use so-called session cookies to optimize our online offer. A session cookie is a small text file that is sent by the respective server when you visit a website and is temporarily stored on your hard drive. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the common session. This enables your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They serve z. B. that you can use the shopping cart function across several pages.

We also use persistent cookies (also small text files that are stored on your device) to a small extent, which remain on your device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is from 1 month to 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to show you information on the page that is tailored to your interests.

UOur legitimate interest in the use of cookies in accordance with Article 6 (1) sentence 1 f) GDPR lies in making our website more user-friendly, effective and secure.

The following data and information is stored in the cookies:

–      Log-in information

–      Language settings

–       Search terms entered

–       Information about the number of visits to our website and the use of individual functions on our website.

When the cookie is activated, it is assigned an identification number and your personal data are not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. Based on the cookie technology, we only receive pseudonymized information, for example about which pages of our shop were visited, which products were viewed, etc.

You can set your browser so that you are informed about the setting of cookies in advance and can decide in individual cases whether you exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This can limit the functionality of the website.

2.4       E-Mail Contact

If you contact us (e.g. via a contact form or email), we will save your details for processing the request and if follow-up questions arise.

This is also our legitimate interest in accordance with Art 6 (1) sentence 1 f) GDPR.

We only store and use other personal data if you give your consent or if this is permitted by law without special consent.

2.5       GoogleAnalytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google has submitted to and is certified under the Privacy Shield Agreement between the European Union and the United States. As a result, Google is committed to complying with the standards and regulations of European data protection law. You can find more information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about the use of this website by site visitors is usually transferred to a Google server in the USA and stored there.

This is also our legitimate interest in accordance with Art 6 (1) sentence 1 f) GDPR.

If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and shortened there in exceptional cases. IP anonymization is active on this website. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet use.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software; accordingly, however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:  http://tools.google.com/dlpage/gaoptout?hl=de.

2.6       Storage period

Unless specifically stated, we only store personal data for as long as is necessary to fulfill the purposes pursued.

3       Processing inventory data

We also process inventory data described below.

3.1       Customer account

In order to be able to offer you convenient processing in our dealer area, you can register on our website by entering personal data. Then you do not have to re-enter your data with every order.

FFor the new registration, we collect master data (e.g. name, address), communication data (e.g. email address) and payment data (bank details) as well as access data (username and password).

In order to ensure your proper registration and to prevent unauthorized registrations by third parties, you will receive an activation link by email after your registration to activate your account. Only after registration has been made will we permanently save the data you have provided in our system.

You can have a customer account that you have created deleted at any time without incurring any costs other than the transmission costs according to the basic tariffs. A message in text form to the contact details mentioned under number 1 (e.g. email, fax, letter) is sufficient for this. We will then delete your stored personal data, insofar as we do not have to save them to process orders or due to statutory retention requirements.

3.2       Newsletter

In order to be able to send you our newsletter, we use the so-called double opt-in procedure. Only if you have expressly confirmed to us beforehand that you would like to receive the newsletter will we send you an activation email and ask you to confirm by clicking on a link contained in this email that you would like to receive our newsletter.

You can cancel the registration at any time without incurring any costs other than the transmission costs according to the basic tariffs. A message in text form to the contact details mentioned in section 1 (e.g. email, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every newsletter.

3.3       Legal basis and storage period

The legal basis for data processing in accordance with the preceding paragraphs is Art. 6 Para. 1 S. 1 a), b) and f) GDPR. Our interests in data processing are in particular initiation, conclusion and fulfillment of contracts as well as direct advertising and product information.

Unless specifically stated, we only store personal data for as long as is necessary to fulfill the pursued purposes or as required by law.

4       Your rights as a data subject

According to the applicable laws, you have various rights with regard to your personal data. If you would like to assert these rights, please send your request by email or post, clearly identifying your person to the address given in section 1.

Below you will find an overview of your rights

4.1       Right to confirmation and information

SYou always have the right to receive confirmation from us as to whether your personal data is being processed. If this is the case, you have the right to request free information from us about the personal data stored about you, along with a copy of this data. Furthermore, there is a right to the following information:

1.    The processing purposes;

2.    the categories of personal data that are processed;

3.    the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular for recipients in third countries or with international organizations;

4.    If possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;

5.    the existence of a right to correction or deletion of your personal data or restriction of processing by the person responsible or a right to object to this processing;

6.    the existence of a right to lodge a complaint with a supervisory authority;

7.    If the personal data is not collected from you, all available information about the origin of the data;

8.    The existence of automated decision-making, including profiling, in accordance with  Article 22 AArticle 22 paragraphs 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for you.

WIf personal data is transferred to a third country or an international organization, you have the right to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

4.2       Right to rectification

You have the right to request us to correct any incorrect personal data concerning you immediately. Considering the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

4.3       Right to deletion (“Right to be forgotten”)

In accordance with Art. 17 Para. 1 GDPR, you have the right to request that we delete your personal data immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:

1.    The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

2.    You revoke your consent on which the processing was based in accordance with Art. 6 Para. 1 S. 1a) GDPR or Art. 9 Para. 2 a) GDPR, and there is no other legal basis for the processing.

3.    You object to the processing in accordance with Art. 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Art. 21 (2) GDPR. 

4.    The personal data was processed illegally.

5.    The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which we are subject.

6.    The personal data was collected in relation to information society services offered in accordance with Art. 8 Art. 8 Para. 1 GDPR.

If we have made the personal data public and we are obliged to delete them in accordance with Art. 17 Para. 1 GDPR, we take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, in order to be responsible for data processing who process the personal data, to inform you that you have asked them to delete all links to this personal data or to copy or replicate this personal data.

4.4       Right to restriction of processing

You have the right to request that we restrict processing if one of the following conditions is met:

1.    You dispute the accuracy of the personal data for a period of time that enables us to check the accuracy of the personal data,

2.    the processing is unlawful, and you refused to delete the personal data and instead requested that the use of the personal data be restricted;

3.    we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or

4.    ou have objected to processing in accordance with Art. 21 Art. 21 Para. 1 GDPR, as long as it is not certain whether the legitimate reasons of our company outweigh yours.

4.5       Right to data portability

You have the right to receive the personal data relating to you that you have provided to us in a structured, common and machine-readable format, and you have the right to transmit this data to another person in charge without hindrance from us, provided that

1.    the processing is based on consent in accordance with Art. 6 Art. 6 APara. 1 S. 1a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract in accordance with Art. 6 Para. 1 S. 1 b) GDPR and

2.    The processing is carried out using automated procedures.

When exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly from us to another person responsible, insofar as this is technically feasible.

4.6       Right to object

You have the right to object to the processing of your personal data at any time, for reasons arising from your particular situation, which is based on Art. 6 AArt. 6 Para. 1 S. 1e) or f) GDPR; This also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend Legal claims.

If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct advertising.

You have the right to object to the processing of your personal data relating to you for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 (1) GDPR, for reasons arising from your particular situation, processing is necessary to perform a task in the public interest.

4.7       Automated decisions including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – that has legal effect on you or significantly affects you in a similar manner.

Automated decision making based on the personal data collected does not take place.

4.8       Right to revoke consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time.

4.9       Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation if you believe that the processing of your personal data is unlawful.

5       Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical options.

Your personal data will be encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system but point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from access by third parties.

To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we constantly adapt to the state of the art.

We also do not guarantee that our offer will be available at certain times; Disruptions, interruptions or failures cannot be excluded. The servers we use are regularly carefully backed up.

6       Transfer of data to third parties, no data transfer to non-EU countries

Basically, we only use your personal data within our company.

If and insofar as we involve third parties in the performance of contracts (e.g. logistics service providers), these personal data will only be received to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of data processing (“order processing”), we contractually oblige contract processors to use personal data only in accordance with the requirements of data protection laws and to protect the rights of the data subject.

A data transfer to bodies or persons outside the EU outside of the cases mentioned in section 2 of this declaration does not take place and is not planned.


Use of the Routecontrol Box


Basics for using the Routecontrol Box

1.    Geltungsbereich

1.1.    These general terms and conditions (“GTC”) regulate the legal relationship between Yukatel GmbH (hereinafter routecontrol) and the customer. Different customer conditions are excluded, even if routecontrol does not expressly contradict them.

1.2.    Routecontrol reserves the right to update the technical specifications unless the service as such is affected.

2.    Object of the contractbr>

The routecontrol telematics system comprises four components: a routecontrol box for determining GPS geo coordinates (1), in which an M2M Allnet SIM card (2) is inserted, a GPRS data transmission package for transmitting the routecontrol box data (3) and one Right of use for the web portal l www.routecontrol.de (4). The respective properties result from the product descriptions and the corresponding documentation. These four components form one unit. Each of these units creates a separate contractual relationship between routecontrol and the customer. Depending on the tariff chosen, different (remaining) contract terms can result for different components. In order to be able to make full use of the possibilities of routecontrol, the following regulations apply between the customer and routecontrol. These principles also apply to all future routecontrol orders from the customer. These principles apply exclusively; routecontrol does not recognize any conditions of the customer that conflict with or deviate from these principles, unless routecontrol has expressly agreed to their validity in writing.

3.    Routecontrol Box

3.1.    The routecontrol box ordered by the customer is sent to the customer’s receiving address specified in the customer order. Shortages and defects must be reported to routecontrol immediately. The shipping costs are to be borne by the customer, especially the return costs in the event of incorrect deliveries or all costs in connection with a new delivery attempt, e.g. in the event of address errors.

3.2.    Routecontrol retains ownership of the routecontrol box until the purchase price has been paid in full. This does not apply to the routecontrol easy6, easy12 and easy24 tariff. In the easy6, easy12 & easy24 tariff, the routecontrol box is made available to the customer on loan. Yukatel GmbH (routecontrol) will provide the customer with 249.00 euros net in the easy6 and easy12 tariff and with the return of devices that have not been returned or are no longer usable € 349.00 net calculated in the easy24 tariff per routecontrol box.

3.3.    Misuse or improper use of the routecontrol box, e.g. opening the device is strictly prohibited and an extraordinary reason for termination even after the transfer of ownership to the customer.

4.    M2M-Allnet Sim Card

4.1.    The ownership of the M2M-Allnet SIM cards remains with routecontrol.

4.2.    The M2M Allnet SIM card installed in the routecontrol box must not be removed, exchanged or used with another device. In the event of manipulation of the M2M-Allnet SIM card, all claims of the customer expire. The customer is liable for any costs or damage resulting from the improper use of the M2M Allnet SIM card.

4.3.    In the event of theft or loss of the M2M AllnetSIM card, the customer must bear the data processing and GPRS costs incurred up to the point in time of the written notification of loss, which must contain the serial number of the routecontrol box. In addition, a deactivation fee of EUR 20.00 is due.

4.4.    The customer must immediately notify routecontrol of the loss or unauthorized use of the M2M Allnet SIM card.

5.    Data processing and GPRS costs / availability of the mobile network

5.1.    The data processing and GPRS costs are flat rates.br>
5.2.    Roaming tariffs can be booked monthly in advance.

5.3.    The availability of the cellular network depends solely on the infrastructure of the respective operator. Rouecontrol has no influence on this. Rouecontrol is not responsible for permanent or temporary unavailability of the mobile network at certain locations this also does not constitute a defect and does not entitle to termination. If possible, Routecontrol will choose a network operator who operates an available mobile network at the customer’s location. The customer acknowledges that routecontrol provides these services depending on the performance of third parties and therefore cannot guarantee that the mobile radio networks are available continuously and throughout the area (for example due to gaps in network coverage and due to the fact that these providers are aware of this We reserve the right to interrupt their services for maintenance, security, official instructions, etc.)

6.    Web portal

6.1.    By paying the agreed free in advance, routecontrol transfers a simple non-transferable right of use for the web portal accessible via www.routecontrol.de. This right of use is valid until the end of a calendar year

6.2.    The customer receives a login ID and a password for the first login to the web portal. He has to choose a new, secure password immediately after logging in for the first time. A password that is at least eight characters long and uses uppercase and lowercase letters as well as numbers and special characters is secure. The password is secure and protected against unauthorized access. Routecontrol is not liable for any damage caused by an insecure password or by unauthorized persons gaining knowledge of the password through the fault of the customer or persons commissioned by him.

6.3.    scope of the respective usage right. routecontrol endeavors to avoid impairments to the use of the web portal, as far as technically possible and reasonable. In the event of necessary maintenance and repair measures as well as changes, Routecontrol is entitled to interrupt the availability of the web portal for the necessary period. Routecontrol will inform you in due time of scheduled maintenance and repair work during which the web portal cannot be reached. The customer is responsible for the connection between the customer’s computer and the web portal; this is not part of this agreement.

6.4.    The resulting data is kept on the web portal for six months. Data older than six months will be deleted for capacity reasons. In order to avoid data loss, the customer is obliged to make regular backup copies of the data stored on the web portal.

6.5.    Routecontrol is entitled to block access to the web portal or individual boxes if the customer violates these provisions or is in default of payment.

7.    Maturity / settlement of claims

7.1.    Unless otherwise stated on the invoices, the invoices created by routecontrol are due without deduction immediately upon receipt.

7.2.    The customer gives routecontrol – irrevocably for the duration of the contract – direct debit authorization in order to compensate the claims arising from the contract, including shipping costs, against the customer.

8.    Offsetting and reluctance

The customer can only offset claims of routecontrol if the counterclaims are undisputed or legally established. The same applies to the assertion of rights of retention.

9.    Entry into contracts / contract term / termination

9.1.    The individual contractual relationships only come into existence through a written order confirmation from routecontrol, but at the latest with delivery of the respective routecontrol box to the customer

9.2.    The term of the respective contractual relationships is based on the chosen tariff. If the customer does not cancel on time, the contract is extended by a further 12 months, in the Easy 6 tariff by a further 6 months.

9.3.    Both parties can give three months’ notice to terminate the contract. In deviation from this, the easy6 tariff has a notice period of 4 weeks to the end of the contract.

9.4.    The contractual relationship can be terminated extraordinarily and without observing a notice period if there is an important reason. Such is available for routecontrol in the following cases in particular:br>

– in the event of non-payment of the due invoices after warning, – if there are return debits when collecting receivables, unless the customer is not responsible for them,                              

 – if the customer’s direct debit authorization is revoked,

 – in the event of a customer’s violation of the provisions of sections 3.3., 4.3.,

– in the case of filing for bankruptcy proceedings over the customer’s assets,   

– if the customer’s financial situation deteriorates, or threatens to occur, or if it is no longer possible for routecontrol to insure the claims against the customer in accordance with the provisions of the bad debt insurer..

9.5. In the event of termination of the contractual relationship by routecontrol without notice, the customer remains obliged to pay the monthly fees until the end of the originally agreed contract term.


10.    Consequences of termination / blocking

In the event of extraordinary termination of the contract before the end of the collectively agreed term, a deactivation fee of EUR 20.00 will be charged. One according to clause 9.5. due payment is not cancelled.

11.    Liability

11.1.    The legal rules for liability for defects apply. These claims against entrepreneurs are limited to 12 months from the date of purchase. A prerequisite for the assertion of corresponding claims is that the customer has properly complied with his inspection and notification obligations owed pursuant to Section 377 HGB.

11.2.    If there is a defect in the purchased item, routecontrol is entitled to choose whether to remedy the defect or to deliver a new, defect-free item. In the case of supplementary performance, routecontrol is obliged to bear the expenses required for the purpose of supplementary performance, in particular transport, travel, labor and material costs, but only up to the amount of the costs incurred by the customer for the respective tariff as a whole.

11.3.    If the subsequent performance fails, the customer is entitled to choose to withdraw from the contract or a reduction.

11.4.    Routecontrol is not liable for any unavailability of the mobile phone networks or the GPS system. Such an unavailability does not constitute a defect in the purchased item

11.5.    Claims for damages against routecontrol, which presuppose slight negligence, exist – regardless of the legal reason – only insofar as an essential contractual obligation has been violated. In this case, claims for damages are limited to the order value. Liability for lost profits as well as for property damage and consequential damage is excluded.

12.    Changes to these foundations

The customer will be informed in writing about changes to these principles and the applicable tariffs – if necessary, also in the context of billing – without the changes having to be described and sent in detail.

13.    Applicable law / place of jurisdiction

The place of jurisdiction for all disputes arising from this contractual relationship is the headquarters of Yukatel GmbH. German law applies between the parties.

14.    Data protection declaration / storage of personal data

14.1.    Routecontrol takes the protection of personal data very seriously and adheres strictly to the applicable regulations for the protection of personal data. Routecontrol only collects and processes the data necessary for the execution of the contract. Under no circumstances will the collected data be sold. With the customer’s consent, the data will only be passed on to partner companies with which routecontrol works for the purpose of providing services. In addition, a transfer can take place due to a mandatory order from government agencies in accordance with Section 14 (2) of the Telemedia Act.

14.2.    Internet transmissions are never 100% secure or error-free. However, routecontrol takes appropriate measures to protect the personal data of customers from loss, misuse and unauthorized access, unauthorized disclosure, modification or destruction. The customer is solely responsible for protecting the login ID and password for registration on the website. Notify us if you suspect that the security of the login ID or password is compromised.

14.3.    The customer will inform his employees about the use of routecontrol and the type of data processed, the purpose and the duration of the processing. When using routecontrol within companies, only the customer is liable for claims arising from the use of routecontrol, not observing the data protection regulations, e.g. towards his employees.

14.4.    The customer has the right to information about the data stored regarding his person, its origin and recipient and the purpose of storage.

15.0  Installation


Yukatel GmbH – routecontrol does not employ its own installation technicians for the routecontrol solution. At the customer’s request, an external installation partner can be commissioned and billed via Yukatel GmbH. The contractual relationship about the installation comes into being exclusively between the customer and the installation partner. The installation partner is solely responsible for the installation and any resulting damage. In the event of disputes regarding the installation, Yukatel GmbH is exempt from any liability. These must then be clarified directly between the two parties (installation partner and customer).


15.1 Other

Should individual parts of this contractual basis be or become ineffective, the effectiveness of the remaining provisions is not affected.


Routecontrol is a trademark of Yukatel GmbH, Merianstrasse 23, 63069Offenbach / Germany